Frequently Asked Questions
Is it possible to visit the cellar for smaller groups?
Visiting the cellar is also possible for individual guests (up to 15 people), every day from 12:00 to 16:00, every 30 minutes, with the last tour at 15:30. In case of already occupied slots, it is necessary to wait for the next free slot.
Can we have a wine tasting even if there are less than 15 people?
Individual guests can also choose from individual sparkling wine tastings. The offer can be found under the “individual tastings” tab. You can taste wines from our vending machine, with a sample price of 0.50€.
What is the last possible time for an individual tour of the cellar?
The last individual tour of the cellar is at 3:30 PM.
What is the last possible time for a group tour of the cellar?
The last group tour of the cellar (for groups of more than 15 people) is at 7:00 PM.
What forms of payment can be used to pay at the sparkling wine house?
At the sparkling wine house, you can pay with the following forms of payment:
- Payment card:
- Diners card
- American Express
- By invoice
Our company does not operate with cash and payment card. How can we settle our obligations?
You can also pay by invoice at the sparkling wine house, as we do not accept orders.
Is it possible to order a snack during tastings?
Groups of more than 15 people can order a snack during their reservation, while individual guests can choose meat from our fridge.
Is it possible for individual guests to take the tourist train?
The tour train is only available for groups of more than 15 people that book it at least 7 days before the desired date.
What is the maximum number of people that can take the tour train?
The train can hold a maximum of 44 people.
When is the last time to announce a group?
Groups (of more than 15 people) must be announced at least 2 days before the desired date.
Is it necessary to announce an individual tour of the cellar?
An individual tour of the cellar is not typically necessary to announce, but it is recommended because in case the desired time slot is already booked by, for example, a group with a guide in German, then the next available time slot for a Slovenian guide would need to be waited for.
How long does an individual tour of the cellar take?
An individual tour of the cellar takes about 25 minutes.
In what languages are the tours conducted?
The tours are conducted in Slovenian, German and English (English tours require previous notification at least 2 days before the desired date).
Is it necessary to use bonuses received from the tickets immediately?
Bonuses do not need to be used immediately and can be used for future purchases.
Is it possible to add or subtract the number of samples during tastings?
It is possible to add or subtract the number of samples during tastings, however, this must be agreed upon before the tasting begins.
When is the deadline for booking the tourist train?
The train must be ordered no later than 7 days before the desired date.